Data & Privacy
tp99 Privacy Policy — Your Data, Your Rights
This Privacy Policy explains what personal data tp99 collects, why we collect it, how it is used and stored, and what rights you have in relation to that data.
Data is Secure
All sessions run over SSL. Your data is encrypted in transit and at rest.
Never Sold
tp99 does not sell your personal data to third parties under any circumstances.
Mobile Data
Device and usage data helps us optimise the platform for your phone.
Your Rights
You can access, correct or request deletion of your personal data at any time.
Cookies
tp99 uses essential and analytics cookies to improve your experience.
Contact Us
For any data or privacy questions, reach the tp99 team via email.
1. Introduction
tp99 ("tp99", "we", "us" or "our") operates the online gaming platform at tp99.bio and is committed to protecting the privacy and personal data of all registered players and site visitors ("you" or "your"). This Privacy Policy describes how we collect, use, disclose, retain and protect personal data in connection with your use of the tp99 Platform.
By registering an account with tp99 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree to this Privacy Policy, you should not use the Platform.
2. Data We Collect
tp99 collects personal data that you provide to us directly and data that is generated automatically through your use of the Platform. The categories of data we collect are detailed below.
Data categories collected
Data collected automatically
When you access tp99, our servers automatically log your IP address, device identifiers, connection type and the date and time of each request. This technical data is used for security monitoring, fraud prevention and platform performance optimisation. It is not used to identify you personally unless there is a legitimate security or compliance reason to do so.
3. How We Use Your Data
tp99 uses personal data only for purposes that are directly related to providing and improving the Platform and fulfilling our legal obligations. The specific purposes for which we use your data are:
- Account creation and management: to register your tp99 account, verify your identity (KYC), maintain your account profile and process account-level requests such as password resets and self-exclusion.
- Transaction processing: to process deposits made via bKash, Nagad, Rocket or Upay, to verify that funds originate from a payment account in your name and to process withdrawal requests to your registered mobile wallet.
- Platform delivery and personalisation: to serve the correct game library, odds and promotional content based on your account settings, location within Bangladesh and historical preferences.
- Security and fraud prevention: to detect and prevent unauthorised access, account takeover, bonus abuse, money laundering and other fraudulent activity. Automated fraud-detection systems may flag your account for manual review if anomalous patterns are detected.
- Customer support: to respond to your support queries, resolve disputes, investigate complaints and maintain a record of your communication history with tp99.
- Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour, to apply account restrictions requested by the player (deposit limits, time-outs, self-exclusion) and to manage self-exclusion periods.
tp99 does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human review. Where automated systems flag an account for investigation, a member of the tp99 team reviews the case before any account-level action is taken.
4. Legal Basis for Processing
tp99 processes your personal data on the following legal bases:
- Contractual necessity: processing required to perform the contract between tp99 and you, including account management, transaction processing and game delivery.
- Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, KYC identity verification requirements and cooperation with law enforcement authorities.
- Legitimate interests: processing carried out in tp99's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring and platform improvement activities, where those interests are not overridden by your privacy rights.
- Consent: where you have expressly consented to a specific processing activity, such as receiving promotional communications from tp99. You may withdraw your consent at any time by contacting support or adjusting your account notification settings.
5. Sharing Your Data
tp99 does not sell your personal data. We may share your data with trusted third parties only in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, Visa and Mastercard receive the minimum data required to process your deposit or withdrawal transaction. These providers operate their own privacy policies.
- Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi and other licensed game studios receive session and game-outcome data required to operate their games on the Platform. No personally identifiable information beyond a session token is passed to game studios.
- Identity verification services: third-party KYC service providers may process copies of identity documents submitted during the verification process. These providers are bound by confidentiality obligations and data processing agreements with tp99.
- Regulatory and law enforcement bodies: tp99 may disclose personal data to relevant financial intelligence units, regulatory bodies or law enforcement agencies where required by applicable law or in response to a valid legal order.
6. Payment Data and Financial Information
When you make a deposit or withdrawal on tp99, the transaction is processed through your chosen mobile wallet provider (bKash, Nagad, Rocket or Upay) or card network (Visa or Mastercard). tp99 stores a record of each transaction including the mobile wallet number or card last four digits, the transaction amount, the date and time, and the transaction status. Full card numbers and mobile wallet PINs are never stored by tp99 — these are entered directly into your payment provider's own secure interface.
Transaction records are retained for the period required by applicable financial regulations and AML compliance requirements. Even after account closure, tp99 is obligated to retain financial transaction records for a minimum period mandated by applicable law. These records are held securely and accessed only by authorised tp99 personnel when required for regulatory, legal or audit purposes.
7. Cookies and Tracking Technologies
tp99 uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences and measure how the Platform is used. A cookie is a small text file placed on your device when you access a website. tp99 uses the following categories of cookies:
Types of cookies used
- Strictly necessary cookies: these cookies are essential to the operation of the Platform. They enable core functions such as session authentication, security checks and load balancing. You cannot opt out of strictly necessary cookies without stopping use of the Platform.
- Analytics cookies: these cookies collect anonymised data about how visitors use the Platform — for example, which pages are visited most frequently and how long sessions last. This data helps tp99 improve the Platform. Analytics cookies do not identify you personally.
- Preference cookies: these cookies remember choices you make on the Platform, such as your preferred language, game view settings and notification preferences, so that you do not have to re-enter them on each visit.
You may manage or delete cookies through your mobile browser settings. Please note that disabling analytics or preference cookies may affect some features of the Platform but will not prevent you from using core gaming and account functions. tp99 does not use third-party advertising cookies or cross-site tracking technologies.
8. Data Retention
tp99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, tax and accounting obligations. The following general retention periods apply: active account data is retained for the duration of your account; data relating to completed transactions is retained for a minimum of 5 years following the transaction date in accordance with applicable financial regulations; identity verification documents are retained for the period required by applicable AML and KYC regulations; customer support records are retained for up to 3 years from the date of the interaction.
When your personal data is no longer required for any retention purpose, tp99 will securely delete or anonymise it. Where full deletion is not technically feasible (for example, where data is stored in backup archives), tp99 will isolate the data from active processing and delete it when the backup cycle permits.
9. Your Data Rights
As a tp99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact tp99 support using the email address shown at the bottom of this page.
- Right to access: you may request a copy of the personal data tp99 holds about you. We will provide this within a reasonable timeframe, subject to identity verification.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or completed.
- Right to erasure: you may request that tp99 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Erasure requests will be reviewed on a case-by-case basis.
- Right to restrict processing: in certain circumstances you may request that tp99 restrict the processing of your personal data — for example, while the accuracy of data is being contested.
- Right to object: you may object to the processing of your personal data where tp99 relies on legitimate interests as the legal basis, and to the use of your data for direct marketing purposes. Once an objection to direct marketing is received, tp99 will cease that processing immediately.
tp99 will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before actioning a request to protect against fraudulent or unauthorised requests. Where tp99 is unable to action your request — for example, because a legal retention obligation prevents deletion — we will explain the reason in our response.
10. Security Measures
tp99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and tp99 servers, encryption of sensitive data fields at rest in our databases, access controls that restrict personal data access to authorised tp99 personnel on a need-to-know basis, regular security reviews and penetration testing of Platform infrastructure, and two-factor authentication options for player accounts.
While tp99 employs robust security measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a high risk to your rights, tp99 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.
11. Children and Minors
The tp99 Platform is strictly intended for adults aged 21 and above. tp99 does not knowingly collect personal data from persons under the age of 21. If you are a parent or guardian and believe that a minor in your care has registered an account on tp99, please contact tp99 support immediately. Upon verification, we will close the account, void any associated transactions and delete the minor's personal data from our systems.
12. Changes to This Privacy Policy
tp99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the structure of the Platform. When we make a material change, we will update the "Last updated" date at the top of this page and, where the change significantly affects how we use your personal data, we will notify you via a notice on the Platform or through your registered contact details.
Your continued use of the tp99 Platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how tp99 protects your data.
13. Contact and Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how tp99 handles your personal data, please contact the tp99 support team. We aim to respond to all privacy-related enquiries within 5 business days.
Questions About Your Privacy?
Check our FAQ for quick answers, or log in to your tp99 account to manage your data preferences and notification settings.
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