Help Center
tp99 Frequently Asked Questions
Everything Bangladeshi players need to know about tp99 — deposits via bKash and Nagad, cricket betting, bonuses, account security, and how to play responsibly.
Welcome to the tp99 FAQ page — your complete reference for playing, betting and banking on Bangladesh's trusted gaming platform. Whether you are new to tp99 or a returning player with a specific question, the answers below cover every major topic from opening your account to withdrawing winnings via bKash or Nagad. If you cannot find what you need here, our support team is available around the clock at [email protected].
Why Players Trust tp99
Instant Payments
Deposits via bKash, Nagad and Rocket are processed in minutes, not hours.
Mobile-First Design
tp99 is built for Android and iOS — no desktop required, play anywhere in Bangladesh.
SSL Security
All player data and transactions are protected with SSL encryption and industry-standard security protocols.
Cricket Betting
Bet on BPL, IPL, T20 World Cup and every Bangladesh Tigers match with real-time odds.
Account & Registration
How do I create a tp99 account in Bangladesh?
Creating a tp99 account takes under two minutes. Visit the tp99 Login page, click the register option, enter your mobile number, choose a strong password, and confirm your details. You must be aged 21 or above to register. Once submitted, a verification code is sent to your phone to activate the account. No desktop is required — the full registration flow works on any Android or iOS device.
What documents are needed for KYC verification on tp99?
tp99 accepts the Bangladesh National Identity Card (NID), a valid Bangladeshi passport, or a BRTA-issued driving licence for KYC verification. Upload a clear photo or scan of the document via the account verification section. Most KYC submissions are reviewed and approved within 24 hours. Completing KYC unlocks higher withdrawal limits and full access to all tp99 promotions.
I forgot my tp99 password — how do I reset it?
On the tp99 Login page, tap the 'Forgot Password' link and enter the mobile number linked to your account. A one-time reset code will be sent via SMS. Enter the code, set a new password, and you will be back in your account within minutes. If you no longer have access to that mobile number, contact [email protected] with your registered details for manual assistance.
Can I have more than one tp99 account?
No. tp99 strictly allows one account per player. Duplicate accounts violate the Terms and Conditions and may result in both accounts being permanently closed and any pending withdrawals forfeited. If you believe a duplicate was created in error, contact support immediately so the issue can be resolved before it affects your standing.
How do I close my tp99 account permanently?
To permanently close your tp99 account, email [email protected] from your registered address and state clearly that you want the account closed. The team will process your request within 48 hours. Any remaining balance above the minimum withdrawal threshold will be refunded to your linked bKash or Nagad wallet before closure. Players who wish to take a temporary break should consider the self-exclusion or time-out tools instead.
Deposits & Withdrawals
How long does a bKash deposit take on tp99?
bKash deposits on tp99 are typically credited to your account within 1 to 5 minutes. During high-traffic periods such as BPL match days or major promotions, processing may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, screenshot your bKash transaction confirmation and send it to [email protected] for manual crediting.
What is the minimum deposit amount on tp99?
The minimum deposit on tp99 is ৳200 for bKash, Nagad and Rocket transactions. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank or Sonali Bank may have a higher minimum of ৳500 depending on the transfer method. There is no maximum deposit limit, though very large transfers may require additional identity verification before being credited.
How do I withdraw my winnings from tp99 to Nagad?
To withdraw to Nagad, go to the withdrawal section in your tp99 account, select Nagad as the method, enter the amount and your registered Nagad number, then confirm. Withdrawals are typically processed within 15 to 60 minutes during business hours. Your account must have a verified KYC status for withdrawals above ৳5,000. The minimum withdrawal amount via Nagad is ৳500.
Does tp99 charge fees on deposits or withdrawals?
tp99 does not charge any platform fee on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. Check your provider's fee schedule before transacting. tp99 will clearly display the amount you will receive before you confirm any withdrawal request.
Can I use Rocket (Dutch-Bangla Bank) to deposit on tp99?
Yes, Rocket is a supported deposit and withdrawal method on tp99. The process is identical to bKash: navigate to the cashier, select Rocket, enter the amount, and follow the on-screen instructions using your Rocket PIN. Rocket transactions typically process within 5 to 10 minutes. Minimum deposit via Rocket is ৳200.
Games & Gameplay
Can I bet on BPL cricket matches on tp99?
Yes, tp99 offers full Bangladesh Premier League (BPL) coverage including pre-match and live in-play betting on every fixture. Markets include match winner, top batsman, total runs, over/under, and more. Odds are updated in real time as the match progresses. The tp99 cricket section also covers IPL, T20 World Cup, and all Bangladesh Tigers international matches throughout the year.
Is tp99 fair — are the slot and casino games rigged?
tp99 exclusively offers games from internationally certified providers including Pragmatic Play, Evolution Gaming, Spribe and Microgaming. Each game uses a certified Random Number Generator (RNG) that is independently audited for fairness. The theoretical Return to Player (RTP) percentage for each slot is published by the provider. tp99 does not modify or interfere with game outcomes in any way.
Can I play tp99 on my Android phone without downloading an app?
Yes, tp99 is fully playable through the mobile browser on any Android or iOS device — no app download is required. Simply open your browser, navigate to tp99.bio, log in, and start playing. The mobile site is optimised for small screens and loads quickly even on a standard 4G connection available across Dhaka, Chittagong, Sylhet and other cities in Bangladesh.
What live casino games are available on tp99?
tp99 offers a comprehensive live casino lobby powered by Evolution Gaming and Ezugi. Available tables include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Teen Patti, Dragon Tiger and game show titles like Crazy Time. All tables are streamed with professional dealers in real time. Minimum bet amounts vary by table and are displayed before you join a seat.
Bonuses & Promotions
What is the tp99 welcome bonus and how do I claim it?
The tp99 welcome bonus is available to all newly registered players who make their first deposit. The bonus is credited automatically to your account once the qualifying deposit clears. Terms apply including a minimum deposit threshold and a wagering requirement that must be completed before the bonus funds can be withdrawn. Full bonus terms are available on the tp99 promotions page.
What does wagering requirement mean on tp99?
A wagering requirement (also called rollover) means you must bet the bonus amount a specified number of times before it converts to real withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets using that bonus before withdrawing. tp99 clearly states the rollover for each promotion before you opt in.
Do tp99 bonuses expire?
Yes, most tp99 bonuses carry an expiry period — typically 7 to 30 days depending on the promotion. If the wagering requirement is not completed within the expiry window, the bonus and any winnings derived from it are forfeited automatically. The expiry date for any active bonus is always visible in your account's bonus wallet, so check it regularly.
Can I use free spins winnings to withdraw real cash on tp99?
Free spin winnings on tp99 are credited as bonus funds and are subject to the wagering requirement specified in the promotion. Once the rollover is completed within the validity period, the resulting balance converts to real cash and is freely withdrawable to your bKash or Nagad account. Always read the specific terms attached to each free spin offer before claiming.
Safety & Responsible Gaming
Is tp99 legal and safe to use in Bangladesh?
tp99 is a safe and reliable platform that uses SSL encryption, certified RNG games from global providers, and secure Bangladeshi payment channels including bKash and Nagad. Player funds are handled with transparency and withdrawals are processed promptly. tp99 does not make specific regulatory claims but operates with a commitment to fair play, player protection and responsible gaming standards for the Bangladesh market.
What is the minimum age to play on tp99?
The minimum age to register and play on tp99 is 21 years old. This policy is enforced during KYC verification using government-issued identification. Anyone found to be under 21 will have their account permanently closed and any deposited funds returned. tp99 takes underage gambling seriously and encourages parents and guardians to use parental control software if minors have access to shared devices.
How do I self-exclude from tp99 if I have a gambling problem?
To self-exclude from tp99, email [email protected] and clearly state that you wish to activate self-exclusion, along with your preferred duration — options range from 6 months up to permanent exclusion. The support team will process the request within 24 hours. During self-exclusion your account is locked, marketing communications stop, and tp99 takes all reasonable steps to prevent a new account from being opened. For responsible gaming guidance, visit the Responsible Gaming page.
How do I set a deposit limit on my tp99 account?
To set a deposit limit on tp99, email [email protected] specifying whether you want a daily, weekly or monthly cap and the BDT amount. Reductions take effect immediately; increases take effect only after a mandatory 24-hour cooling-off period — this protects you from impulsive changes during a loss streak. Deposit limits can be reviewed or removed at any time, subject to the same cooling-off rule for increases.
How do I contact tp99 customer support?
The tp99 support team is available 24 hours a day, 7 days a week. Email [email protected] with a clear description of your issue, your registered mobile number (for account identification), and any relevant screenshots. The team aims to respond to all queries within 2 hours. For urgent matters such as a missing deposit or a withdrawal issue, mark your email as urgent and include the transaction reference number for faster resolution.
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